| Aug. 14th, 2007 @ 03:20 pm how I got (very) politely told to ferk off by the Post Office |
|---|
Current Location: home
Current Mood:  disappointed
Current Music: people doing stuff
In which I ask Royal Mail why their address finder can't find an address in london, and in which they, in a roundabout way, describe to me how it's Free so therefore you can't expect it to work.
There was me thinking they were a public service.. Clearly they don't care.
Google maps, however, which is free DID work.
> Date: 09/08/2007 12:26
First name.........Toby
Last name..........Powell-Blyth
Query details......Your Branch finder and Postcode finder is RUBBISH
I tried to find the post office in Chiswick, by searching your branch
finder. It seems to think that Chiswick doesn't exist (kind of a
principle
area of that part of london, the giveaway is the DTI having their offices
there).
Your postcode finder worked for my home postcode, but didn't stretch as
far
as Chiswick. So I thought about using the postcode finder to find a
postcode to tell your branch finder. This doesn't recognise Chiswick
easier. In case you're confused, it's here:
http://maps.google.co.uk/maps?f=q&hl=en&geocode=&q=Chiswick,+Greater+London,+United+Kingdom&sll=54.162434,-3.647461&sspn=16.434439,34.321289&ie=UTF8&cd=1&z=16&iwloc=addr&om=1
Anyway, it doesn't recognise Chiswick High road (which used to be the
principle road to travel to Slough, Reading, Marlborough, Bristol,
Cardiff
and the like (maybe you've never heard of those cities either))
So I'm a bit fed up really
You may want to switch to google maps as your address search provider.
Blimey, it actually works.. here is the post office in Chiswick
http://maps.google.co.uk/maps?f=l&hl=en&geocode=&q=post+office&near=Chiswick,+Greater+London,+United+Kingdom&ie=UTF8&z=16&om=1
On 10/08/07, pcodes@royalmail.com <pcodes@royalmail.com> wrote:
Dear Toby,
Thank you for your enquiry.
A postal address contains the minimum amount of information necessary to
sort and deliver mail efficiently and is not intended to geographically
define the location of a property. For the website to work correctly a
postal town needs to be entered. As Chiswick is an area in the Postal
Town
of London, entering Chiswick in the town section on the website will not
find a match.
We have the following address listed on Postal Address File:
Post Office
110 Chiswick High Road
LONDON
W4 1PU
If we can be of assistance in the future please do not hesitate to
contact
us again.
Kind regards
Royal Mail
From me
To them
Date: 10/08/2007 10:02
Subject: Re: Post Office General Enquiry - Postcode /
address finder
so, how do I find, ordinarily, the nearest post office to, say, Fulham? I
can't enter "London" as the address, there must be thousands (if they've
not
been shut down yet), I can't find the postcode for Fulham unless I know the
street name (I don't have a clue what it is)
I repeat that I think your search tool is not up to the job, and that
google
maps appears to be a more reliable tool. I would like to know, as one of
your customers, when this tool is going to be improved, or replaced by a
link to Google.
13th August 15:09
Thank you for your email. Our online search engine is a free basic tool,
for more advanced and flexible searches please contact our Address
Management team on 0845 603 9038 for further information on other products
which may be suitable for your needs.
Kind regards
Address Maintenance Administrator |
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